Documenting my journey through enterprise infrastructure, modern endpoint management, and legacy systems.
Professional Experience
Hilti Canada Head Quarters, Oakville, Ontario, Canada
IT Desktop Support Technician (Contract Full Time) | Mar 2026 - May 2026
Administered device configuration and compliance within Microsoft Intune, overseeing the full lifecycle of corporate assets.
Managed onboarding/offboarding processes and user permissions within Active Directory.
Executed regional hardware refreshes by hot-swapping end-of-life (EOL) laptops.
Resolved incidents through thorough root cause analysis to maintain system uptime.
Switch Controls - Hyderabad, India
Desktop Support Technician (Full-Time) | Aug 2021 - Aug 2023
Administered Azure Active Directory (Entra ID) and Microsoft 365 services for identity and access management.
Conducted security audits via ServiceNow to ensure endpoint integrity.
Resolved complex LAN/WAN connectivity issues, including DNS and DHCP conflicts.
Current Build: The Home Server Lab
To continuously sharpen my system administration skills, I manage a robust local lab environment. At the core of this infrastructure is a Proxmox Virtual Environment hypervisor. This setup allows me to deploy and orchestrate interconnected virtual machines, including a dedicated Ubuntu Server for Docker containerization and a Windows Server instance for Active Directory enterprise policy testing. This environment enables me to simulate real-world routing, self-host services, and manage a Home Assistant dashboard on a Raspberry Pi 5.
Academic Project: Volunteer Recruitment Platform
Designed and deployed a responsive web interface for local volunteering opportunities using HTML and CSS. Built and managed a MySQL backend to structure user data efficiently and executed the full system deployment alongside user acceptance testing.
Hobby & Passion: The Retro Computing Era
While my professional career focuses heavily on modern cloud ecosystems, my true passion lies in exploring and preserving retro technology. I find immense satisfaction in analyzing early 32-bit (x86) architectures and restoring legacy software platforms that laid the foundation for modern computing.
My interest is rooted in the technical nuances of vintage OS kernels, early mobile operating systems, and authentic local networking protocols. Troubleshooting legacy hardware logic provides an incredible, hands-on perspective on how far enterprise network architecture has evolved.