Professional Dossier
> LOADING CAREER EXPERIENCE AND TECHNICAL INFRASTRUCTURE... _
Career Experience
Hilti Canada Head Quarters | Oakville, ON
- Administered corporate device configuration and compliance through Microsoft Intune, overseeing the entire lifecycle of hardware assets.
- Streamlined user onboarding and offboarding processes by managing permissions and objects across Active Directory and domain environments.
- Executed regional hardware refreshes by hot-swapping end-of-life (EOL) laptops and performing routine software and hardware installations.
- Resolved technical incidents with a strong focus on root cause analysis to minimize recurring issues and maximize system stability.
- Collaborated with Second Level Support and external vendors for complex escalations, while implementing process improvements for first-level support.
- Spearheaded the testing of new regional IT deployments, providing data-driven feedback to guarantee seamless integration.
Switch Controls | Hyderabad, India
- Administered Azure Active Directory (Entra ID) and Microsoft 365 services, including Exchange, Teams, and SharePoint, for user identity and secure access management.
- Conducted comprehensive security audits and patch management via ServiceNow, maintaining endpoint integrity against potential vulnerabilities.
- Troubleshot and resolved complex LAN and WAN connectivity issues, including DNS, DHCP, and IP conflicts, alongside managing server and switch deployments.
- Provided advanced technical troubleshooting via ServiceNow and Jira, executing patch deployments and resolving critical system faults.
- Performed thorough hardware diagnostics, component upgrades, and clean OS installations for enterprise desktops, laptops, and peripherals.
- Configured and deployed network routers, wireless access points, and printers for local network infrastructures.
- Delivered direct Tier 1 technical support for non-technical clients and authored comprehensive user guides for common repair procedures.
Infrastructure & Projects
Current Build: The Home Server Lab
To continuously sharpen my system administration skills, I manage a robust local lab environment. At the core of this infrastructure is a Proxmox Virtual Environment hypervisor. This setup allows me to deploy and orchestrate interconnected virtual machines, including a dedicated Ubuntu Server for Docker containerization and a Windows Server instance for Active Directory enterprise policy testing. This environment enables me to simulate real-world routing, self-host services, and manage a Home Assistant dashboard on a Raspberry Pi 5.
Academic Project: Volunteer Recruitment Platform
Designed and deployed a responsive web interface for local volunteering opportunities using HTML and CSS. Built and managed a MySQL backend to structure user data efficiently and executed the full system deployment alongside user acceptance testing.
Hobby & Passion: The Retro Computing Era
While my professional career focuses heavily on modern cloud ecosystems, my true passion lies in exploring and preserving retro technology. I find immense satisfaction in analyzing early 32-bit (x86) architectures and restoring legacy software platforms that laid the foundation for modern computing.
My interest is rooted in the technical nuances of vintage OS kernels, early mobile operating systems, and authentic local networking protocols. Troubleshooting legacy hardware logic provides an incredible, hands-on perspective on how far enterprise network architecture has evolved.